Once logged on to the ChenMed Benefits Portal at digital.alight.com/chenmed, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. You can also call the ChenMed Benefits Center at 855-536-8228 from 9 a.m. to 6 p.m. ET, Monday through Friday.
Health Pros are also available to assist with tough issues like claims and billing disputes.
Questions About Coverage?
Start by contacting the insurance carrier directly. They know their coverage rules best.
Certified Benefits Counselor can also help. ChenMed has partnered with Aon to provide you with one-on-one assistance to help you with your new hire enrollment and any benefits education needed. Schedule an appointment to connect with a benefits counselor.
If you enrolled in a Bronze or Bronze Plus medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.