Welcome to
Your Carrier Connection
Check out your health care insurance carrier choices—and see all the unique features and services they have to offer. Discover what each provides, see the doctors included in their network, and then decide for yourself.
Watch a short video to see why all insurance carriers are not alike.
Medical
Dental
Vision
Carrier Name:
Aetna
Areas We Serve:
Offered in all states except AK, ID, MT, WY, MO, and SD. Availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 am - 6:00 pm local time
Phone Number:
Who We Are:
At Aetna, we’re not just a health insurance company. We’re a health company that understands that your health is about more than just coverage and costs.
Carrier Name:
Aetna
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 am - 6:00 pm EST
Phone Number:
Who We Are:
As a member, enjoy dental care that focuses on ease, simplicity and service. You can choose from a selection of affordable plans and programs.
Carrier Name:
Cigna
Areas We Serve:
Available nationally with the exception of MN and ND.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Cigna Support is available 24/7/365
Phone Number:
Who We Are:
Cigna Healthcare is the health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Carrier Name:
Cigna
Areas We Serve:
Available nationally with the exception of MN and ND.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Cigna Support is available 24/7/365
Phone Number:
Who We Are:
Cigna Healthcare is the health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Carrier Name:
Dean/Prevea360
Areas We Serve:
South Central and Northeastern Wisconsin
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Mon - Thurs: 7:30 a.m. - 5:00 p.m. CST
Friday: 8:00 a.m. - 4:30 p.m. CST
Phone Number:
Who We Are:
With access to more than 5,000 providers and more than 800 primary care and specialty clinics and 30 hospitals, Dean Health Plan by Medica connects a strong network of healthcare providers, innovative hospitals, and comprehensive insurance coverage into one integrated health care system working for you.
Carrier Name:
Delta Dental (Bronze, Silver, and Gold)
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Mon - Fri: 8:00 a.m. - 8:00 p.m. EST
Phone Number:
Pre-enrollment Phone Number:
Who We Are:
Delta Dental protects more smiles than anyone. As the nation’s leading dental insurance provider, we make it easy to keep your smile healthy with specialized expertise and the largest network of dentists.
Carrier Name:
Delta Dental (Platinum)
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 9:00 p.m. EST
Phone Number:
Pre-enrollment Phone Number:
Who We Are:
Delta Dental protects more smiles than anyone. As the nation’s leading dental insurance provider, we make it easy to keep your smile healthy with specialized expertise and the largest network of dentists.
Carrier Name:
EyeMed
Areas We Serve:
Available nationally
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 7:30 a.m. - 11:00 p.m. EST
Saturday: 8:00 a.m. - 11:00 p.m. EST
Sunday: 11:00 a.m. - 8:00 p.m. EST
Phone Number:
Who We Are:
Driven to become the nation’s first choice for vision benefits, EyeMed seeks to give you choice and to make using your benefits easy. We’re focused on developing innovative benefit solutions and the networks you want. Visit eyemed.com.
Carrier Name:
Florida Blue
Areas We Serve:
Available nationally
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m. EST
Phone Number:
Pre-enrollment Phone Number:
Who We Are:
From the major challenges to the everyday moments in between, Florida Blue is committed to helping people and communities achieve better health.
Carrier Name:
Geisinger Health Plan
Areas We Serve:
Generally available in PA
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 7:00 a.m. - 7:00 p.m. EST
Saturday: 8:00 a.m. - 2:00 p.m EST
Phone Number:
Who We Are:
Looking for quality coverage with exceptional value? Look no further than Geisinger Health Plan. You'll find premiums and copays to fit any budget, and a choice of 51,000+ doctors and 200 hospitals in PA. Plus, wellness challenges, health coaches and mental health and substance abuse resources, too.
Carrier Name:
Health Net
Areas We Serve:
Available in CA
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 6:00 p.m. PST
Phone Number:
Who We Are:
At Health Net, we focus on whole-person health care. If you want a low-cost, high-value health plan for yourself and your family, Health Net is the right choice.
Carrier Name:
Kaiser Permanente
Areas We Serve:
Generally available in CA, CO, DC, GA, MD, VA, OR, and southwest WA
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
CA: 24/7 except major holidays
CO: Mon - Fri: 8:00 a.m. - 6:00 p.m. MST
GA: Mon - Fri: 7:00 a.m. - 7:00 p.m. EST
DC, MD, VA: Mon - Fri: 7:30 a.m. - 9:00 p.m. EST
OR and WA (Vancouver/Longview area): Mon - Fri: 8:00 a.m. - 6:00 p.m. PST
Pre-enrollment Phone Number:
Who We Are:
At Kaiser Permanente, your doctors, hospitals, and health plan benefits are all connected and focused on providing you with high-quality, affordable care. It’s health care that’s designed to make your life easier. It’s care for all that is you.
Carrier Name:
Kaiser Permanente
Areas We Serve:
Generally available in WA
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 5:00 p.m. PST
Phone Number:
Who We Are:
At Kaiser Permanente, your doctors, hospitals, and health plan benefits are all connected and focused on providing you with high-quality, affordable care. It’s health care that’s designed to make your life easier. It’s care for all that is you.
Carrier Name:
Medical Mutual
Areas We Serve:
Generally available in OH
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST
Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Phone Number:
Pre-enrollment Phone Number:
Who We Are:
We're proud to celebrate our 90th anniversary this year! Our health plans focus on total health, customized to the unique needs of our members. Our plans offer access to the doctors and hospitals you know and trust, and include wellness and mental health resources to help you feel your best.
Carrier Name:
MetLife
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday-Saturday 9:00am-8:00pm EST
Phone Number:
Who We Are:
MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. We are also one of the largest commercial dental insurance carriers in the U.S. and offer dental and vision benefits on the Aon Benefit Experience.
Carrier Name:
MetLife
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 11:00 p.m. EST
Phone Number:
Who We Are:
MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. We are also one of the largest commercial dental insurance carriers in the U.S. and offer dental and vision benefits on the Aon Benefit Experience.
Carrier Name:
Priority Health
Areas We Serve:
Available in the lower peninsula of MI
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday -Thursday 7:30 a.m. -7:00 p.m. EST
Friday 9:00 a.m. - 5:00 p.m. EST
Saturday 8:30 a.m. - noon EST
Phone Number:
Who We Are:
Looking for a health plan that fits with your lifestyle? We work hard to create health insurance plans that work for you, your family, your health status and your budget. From cost cutting tools to nationally-recognized customer service, Priority Health delivers a better experience.
Carrier Name:
UnitedHealthcare
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 8:00 p.m. local time zone
Phone Number:
Who We Are:
UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.
Carrier Name:
UnitedHealthcare
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 8:00 p.m. local time zone
Phone Number:
Who We Are:
UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.
Carrier Name:
UnitedHealthcare
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 8:00 p.m. local time zone
Phone Number:
Who We Are:
UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.
Carrier Name:
UPMC Health Plan
Areas We Serve:
Generally available in PA
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday-Friday: 8:00 a.m. - 6:00 p.m. EST
Saturday: 8:00 a.m. - 12:00 p.m. EST
Phone Number:
Who We Are:
High-quality care you and your family deserve: Choose UPMC Health Plan.
Carrier Name:
VSP Vision Care
Areas We Serve:
Generally offered in all states, but availability in some states may be limited.
Before you’re a member (preview site):
Once you’re a member (website):
Customer Service Hours:
Monday – Saturday: 6AM-5PM PT
Sunday: Closed (IVR available 24/7)
Phone Number:
Who We Are:
Your well-being is at the heart of everything we do. VSP® Vision Care gives you access to high-quality, affordable eye care and eyewear, thousands of in-network options, advanced technology, a worry-free eyewear guarantee, and personalized service without straining your budget.
Get Carrier Ratings
See how others have rated their health carriers on a variety of measures, such as customer service, network of providers, and online experience. These consumer ratings and specific comments are available at digital.alight.com/chenmed during enrollment and throughout the year.
